Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Office Design Academy, we are committed to your satisfaction and success in our office interior design courses. This Refund Policy explains the conditions under which refunds are available, our money-back guarantee, and the process for requesting refunds.

1. Refund Eligibility

1.1 30-Day Money-Back Guarantee

Applies to: Complete Office Design Masterclass ($2,999)

If you enroll in the Complete Office Design Masterclass and are not satisfied with the course quality, content, or value, you may request a full refund within 30 days of your enrollment date.

Requirements:

• Request must be made within 30 calendar days of original purchase date
• No minimum participation or completion requirements
• Full refund of the course purchase price
• Processing time: 5-10 business days from approval

1.2 Standard Refund Policy

Applies to: All other courses

• Corporate Office Design Fundamentals ($899)
• Modern Workspace & Hot Desking ($1,199)
• Executive Suite & Private Office Design ($1,499)
• Sustainable & Biophilic Office Design ($1,299)

14-Day Refund Window:

You may request a refund within 14 days of enrollment if:

• You have accessed less than 20% of the course content
• You have not downloaded more than 2 course resources or materials
• You have not completed any assessments or assignments
• Request is made within 14 calendar days of purchase

Refund Amount:

• Days 1-7: 100% refund of course price
• Days 8-14: 50% refund of course price
• After 14 days: No refund available (see exceptions below)

2. Refund Conditions and Restrictions

2.1 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• After Refund Window: Requests made after the applicable refund period has expired
• Substantial Use: You have accessed more than 20% of course content (standard courses only)
• Completed Assignments: You have submitted assignments or completed assessments
• Downloaded Materials: You have downloaded significant course resources (more than 2 files)
• Certificate Issued: A completion certificate has been issued to you
• Promotional Pricing: Courses purchased during special promotions or with coupon codes (unless otherwise stated)
• Bundle Purchases: Individual courses within multi-course bundles (entire bundle must be refunded)
• Third-Party Sales: Courses purchased through unauthorized resellers or third parties
• Violation of Terms: Your account has been terminated for violation of Terms & Conditions
• Abuse of Policy: Evidence of refund policy abuse or fraudulent activity

2.2 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our support team immediately at [email protected]
• We will work diligently to resolve technical issues within 48 hours
• Refund windows may be extended if technical problems prevent course access
• Document technical issues with screenshots or error messages when possible

2.3 Course Updates and Changes

• Minor content updates, improvements, or additions do not qualify for refunds
• If a course is substantially changed or discontinued, enrolled students will be notified
• In case of discontinuation, current students retain access to existing materials
• Alternative courses of equal or greater value may be offered

3. Course-Specific Refund Terms

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, follow these steps:

1. Submit Request: Email [email protected] with subject line "Refund Request - [Your Order Number]"
2. Provide Information:
   • Full name and email address used for enrollment
   • Order number or transaction ID
   • Course name(s) for which refund is requested
   • Purchase date
   • Reason for refund (optional but helpful for improvement)
3. Review Period: We will review your request within 2-3 business days
4. Approval Notification: You will receive email confirmation if approved
5. Processing: Refund will be processed to original payment method within 5-10 business days

4.2 Required Documentation

To expedite your refund request, please provide:

• Order confirmation email or receipt
• Screenshots of technical issues (if applicable)
• Correspondence with support team (if applicable)

4.3 Contact Information for Refunds

5. Refund Processing

5.1 Processing Timeline

• Review: 2-3 business days from request submission
• Approval Decision: Email notification sent
• Refund Initiation: 1-2 business days after approval
• Bank Processing: 3-7 business days (varies by financial institution)
• Total Time: Typically 5-10 business days from approval

5.2 Refund Method

• Refunds are issued to the original payment method used for purchase
• Credit card refunds appear on your statement within 1-2 billing cycles
• PayPal or digital wallet refunds process faster (typically 3-5 days)
• If original payment method is unavailable, alternative arrangements may be discussed

5.3 Currency and Fees

• Refunds are issued in the original currency of purchase (USD)
• Currency conversion fees (if applicable) are not refundable
• Transaction fees charged by payment processors are non-refundable
• Bank transfer fees or international transaction fees are not reimbursed

6. Access Termination Upon Refund

Once a refund is approved and processed:

• Your access to the refunded course(s) will be immediately revoked
• You must cease using all course materials, resources, and downloadables
• Any certificates issued will be invalidated
• You may not re-enroll in the same course for 90 days
• Downloaded materials must be deleted from your devices

7. Partial Refunds

Partial refunds may be considered in the following circumstances:

• Multi-Course Bundles: If only one course in a bundle is unsatisfactory
• Technical Issues: If we cannot resolve access problems for a portion of content
• Discontinued Content: If specific course modules are removed
• Pro-rated Access: For subscription-based offerings (if applicable)

Partial refund amounts are determined on a case-by-case basis at our discretion.

8. Exceptions and Special Circumstances

8.1 Medical or Personal Emergencies

We understand that unforeseen circumstances may arise. In cases of serious medical emergencies or personal hardship:

• Contact us to discuss your situation
• We may offer course access extension instead of refund
• Refund requests beyond standard windows will be considered on a case-by-case basis
• Documentation may be required to verify circumstances

8.2 Course Dissatisfaction Beyond Refund Window

If you're dissatisfied after the refund period has expired:

• We cannot offer refunds but may provide additional support
• One-on-one consultation with instructors may be arranged
• Supplementary resources or alternative learning paths may be suggested
• Credit toward future courses may be offered at our discretion

8.3 Duplicate Purchases

• If you accidentally purchase the same course twice, contact us immediately
• Full refund of duplicate charge will be processed promptly
• No waiting period or usage restrictions apply

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without contacting us first:

• Your course access will be immediately suspended pending investigation
• We will provide evidence of purchase and service delivery to your financial institution
• Chargebacks initiated after the refund period without valid cause may result in account termination
• Legal action may be taken for fraudulent chargebacks
• You will be responsible for any fees or costs incurred in disputing the chargeback

Valid Chargeback Reasons:

• Unauthorized charge (fraud or identity theft)
• Services not provided as described and refund request denied inappropriately
• Technical access issues not resolved within reasonable timeframe

10. Refund Policy Abuse

To maintain fairness for all students, we monitor for refund policy abuse, including:

• Multiple refund requests across different accounts
• Downloading substantial course materials before requesting refund
• Completing courses before requesting refund
• Pattern of enrolling, extracting content, and refunding

Consequences:

• Refund denial
• Account termination
• Prohibition from future enrollments
• Legal action for damages if applicable

11. Transfers and Substitutions

11.1 Course Transfers

Instead of refunds, we may offer:

• Credit Transfer: Move your enrollment to a different course of equal or lesser value
• Account Transfer: Transfer enrollment to another person (one-time, administrative fee may apply)
• Deferral: Pause enrollment and resume at a later date

11.2 Upgrade Options

If you've purchased an individual course and wish to upgrade to the Complete Masterclass:

• Credit for previously purchased course(s) toward Masterclass
• Pay the difference between original purchase and Masterclass price
• Must be requested within 30 days of original purchase

12. Gift Purchases and Group Enrollments

12.1 Gift Refunds

• Refunds for gift purchases must be requested by the original purchaser
• Same refund windows and conditions apply
• Gift recipient's usage of the course affects refund eligibility

12.2 Corporate or Group Enrollments

• Refund terms for corporate group purchases are outlined in separate enrollment agreements
• Individual students within corporate programs cannot request refunds independently
• Contact our corporate training department for group refund policies

13. Changes to Refund Policy

Office Design Academy reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Not affect refund eligibility for courses purchased before the change
• Be communicated to enrolled students via email for material changes
• Take effect immediately for new purchases after posting

Your purchase is subject to the Refund Policy in effect at the time of enrollment.

14. Questions and Support

15. Our Commitment to Quality

While we have this Refund Policy in place, our ultimate goal is your satisfaction and success. We continually improve our courses based on student feedback and strive to provide exceptional value. If you're experiencing difficulties or dissatisfaction:

• Reach out to our support team first—we genuinely want to help
• Discuss challenges with your instructor or mentor
• Request additional resources or guidance
• Provide feedback to help us improve

Many issues can be resolved without needing a refund, and we're committed to ensuring you have the best possible learning experience.

This Refund Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy. By enrolling in our courses, you acknowledge that you have read, understood, and agree to this Refund Policy.

Last Updated: January 1, 2025